RETURNS
All items bought during a sale are final sale.
We allow exchanges for a new size or returns for store credit. Shoot us an email to get the process started. We are not able to offer returns for refunds at this time. We have provided detailed measurements of each product to help you make the best sizing choice. We hope you understand.
If there is an error on our part (due to wrong size or damage), please email us at info@bareknuckles.co and we will get it sorted out. Thank you for understanding.
BARE KNUCKLES will not accept any items that have been worn, washed, or altered for any reason. We are not responsible for normal wear and tear.
SHIPPING
For orders within the United States, we ship based on package size and that can range from USPS Ground Advantage, FedEx Ground Economy, or FedEx Home Delivery. For the rest of the world, we generally ship FedEx International Economy.
We use a third party warehouse in Gardena, CA called Shipbots - they do not ship on weekends but generally ship orders the same day if they are placed before 12 pm PST. If placed after 12 pm PST, the order will be shipped the following business day.
For international shipping, we now ship all orders DDP - which stands for Delivered Duty Paid. We want our overseas customers to have full transparency to the possible taxes and duties that they will pay when they order. When you go to the checkout page as a non-USA customer, you will see a shipping fee, a duty fee, and a tax fee. These are paid by you up front and you will not receive a surprise customs bill upon delivery. Each country is different and we have no way of knowing the amount each customer is charged. We want our shopping experience to be as seamless as possible and think this is a step in the right direction.
Customers are given the option at checkout to opt into Route - a service that will reimburse your order if your package is stolen, lost, or damaged in transit. If a customer opts out of Route, please be aware that BARE KNUCKLES is not liable to provide a refund. Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of BARE KNUCKLES and claims must be made through Route, if opted in.
CUSTOMER SERVICE
Please reach out to us at info@bareknuckles.co for any questions or concerns about your order. Our customer support staff is available to help you during business workdays, Mon - Fri from 7 am PST to 9 pm PST.
ABOUT
BARE KNUCKLES was created in 2017 by Jacob Keller and Cole McBride.
